FAQ

When will an order ship?

Payment-authorized orders generally need 1–2 business days for preparation, followed by an estimated 4–6 business days in carrier transit.

Can a tool be returned or exchanged?

Within 30 days after delivery, a request may cover an eligible new, unused preference return or merchandise affected by a defect or fulfilment problem. Exchanges remain subject to approval and stock. See the Refund Policy.

How is an approved return mailed?

Contact the store first for authorization and the correct destination. The package includes a free prepaid label, and no restocking fee applies.

When is a refund initiated?

We process or start an approved refund through the original payment method within 10 days; financial-institution posting can take longer.

Where is help available?

Use Contact Us for T3 product, tracking, payment, return, or privacy assistance.